How can we help you?

ELEO specializes in wrought iron fence systems, patio and balcony railings, and gazebos.

We produce and sell handcrafted products in our online shops:

• www.eleo-fence.co.uk
• www.eleo-gazebo.co.uk.
• www.eleo-garden.co.uk.
• www.eleo-express.co.uk.

Our offering at eleo-fence.co.uk exclusively includes custom-made fences, gates, and railing systems, manufactured according to customer specifications.

An online configurator is available to customize our basic models, guiding you step by step through the creation process. We are happy to assist you with the planning and implementation of your construction project. This includes route planning and installation assistance; we are happy to put you in touch with installation companies in your area.

The company headquarters is located in the tranquil town of Großheirath (Buchenrod district) in the Upper Franconian district of Coburg.

There you will find our headquarters and a showroom, which we cordially invite you to visit!

Address:
ELEO GmbH
Ziegeleistraße 14
96269 Großheirath (Buchenrod district)

Opening hours: Mon – Fri, 9 a.m. – 5 p.m.

To ensure we can provide you with the best possible service, please call in advance: +49 (0) 9565 / 50 917 0

We would be happy to provide you with a non-binding quote. In order to provide you with the best possible advice, we need some information to create your quote. Please use our practical online configurator, which will guide you step by step through the creation of your desired model. Please send us your request via the configurator, including the dimensions of the elements you require.

Please provide an email address and a current telephone number so we can contact you if we have any questions about your request.

If you have any difficulties using the system, please contact our customer service: Send us an email or use our live chat

We would be delighted to welcome you to our showroom. We cordially invite you to our premises (Ziegeleistraße 14, 96269 Großheirath, Buchenrod district) – directly on the B4 highway between Coburg and Bamberg.

We are open Monday to Friday from 9 a.m. to 5 p.m. To ensure we can provide you with the best possible service, please call in advance to schedule a visit.

At ELEO Fence, our service exclusively includes the production of custom-made products, manufactured according to your specifications (appearance, coating, dimensions). Each order is individually inspected, coordinated with you, and only delivered after production approval.

We’d be happy to review our manufacturing capabilities. Please send us a sketch of your idea to our customer service team.

After discussing your ideas, we’ll review our capabilities and get back to you as soon as possible.

We are happy to offer you matching posts for installation. Please indicate your preference in the “Should posts be included in the non-binding offer?” selection field in the configurator.

If you have already received an offer without posts, please send us an email requesting a new offer.

Our gates can be retrofitted with all commercially available gate openers. Many of our customers have their gate openers retrofitted by a local electrician or install them themselves.

Asymmetrical partitioning is generally not a problem. However, with curved gates, asymmetrical partitioning is not always possible. Please let us know your requirements in your inquiry and, if possible, send us a sketch.

We would be happy to manufacture your fences and gates using slatted iron. Our most popular slatted iron models are Ravenna and Roma, which are already made from slatted iron as standard. However, we are also happy to create a custom model of your choice. Please use our configurator to let us know any special features you would like us to consider when submitting your inquiry.

1. Are you satisfied with your non-binding offer? Then please confirm your order by email.
2. You will then receive an order confirmation from us. This email contains the necessary information for paying the deposit. The deposit represents one-third of the order value.
   We will work with you to coordinate the technical drawing for your individual order.
3. Your order will then be custom-made by hand. We will notify you as soon as your order is completed.
4. We will agree on a suitable delivery date with you and ship your product securely via a freight forwarder. The remaining payment is due by debit card or in cash upon delivery of the order.
5. You can find more information about the ordering process here.

Of course, we can also take your order over the phone. However, we highly recommend using our practical configurator, which will guide you step by step through the creation of your dream model. If you encounter any difficulties during configuration, you can reach us by phone at +49 (0) 9565 / 50 917 0 (Mon-Fri, 8 a.m.–6 p.m.). You can also use our live chat – a customer service representative will be happy to help you!

After you accept our non-binding offer, you will receive a technical drawing of your product within one week. Once you approve this production drawing, the product will be custom-made for you. Any changes to the workpiece cannot be considered after this point.

The production time depends on the seasonal order status and will be communicated to you as part of our quotation. Currently, we can deliver orders to you within 12-16 weeks – with optional express production, 6-8 weeks.

Our staff will contact you as soon as possible after your order has been completed to schedule a delivery date.

The delivery costs for your order depend on your location and the weight of the requested goods and will be communicated to you in our quotation.

Note:
For our Swiss customers, we cover customs clearance fees, customs duties, and Swiss import VAT.

Our standard delivery area includes Germany, Austria, France, Italy, Switzerland and United Kingdom. Upon request, we are also happy to ship your goods to other European countries.

In such cases, please contact our customer service: Send us an email.

Of course, you can pick up the goods yourself after completion from our warehouse at Ziegeleistraße 14 in 96269 Großheirath (Buchenrod district) near Coburg.

Please notify us in advance by phone at +49 (0) 9565 / 50 917 0 or by email.

A more detailed overview of our address and contact details can be found here.

Unfortunately, we are currently unable to offer this service. However, we are working hard on a solution to keep you regularly updated on the status of your order. Once your order is ready, a member of our logistics team will contact you immediately to arrange a delivery date.

The delivery of your goods will always be arranged with you by phone. Our logistics team will contact you immediately after your order is completed to arrange a delivery appointment.

We offer the following payment options for your order:

• 50 % deposit: After order confirmation, you pay a deposit of 50% of the order value via bank transfer or PayPal. The remaining 50% can be paid upon delivery or pickup either in cash or by debit card.
• Advance payment with 2% discount:
  Alternatively, you can pay the entire order value in advance via bank transfer or PayPal and receive a 2% discount on the invoice amount.

The down payment for your project is 50% of the order value and is due after confirmation of the offer via bank transfer or PayPal. The remaining amount can be paid to the freight forwarder upon delivery in cash or by debit card. Alternatively, you have the option of paying the entire amount upfront and receiving a 2% discount.

We do not currently offer purchase on account.

However, you have the choice between two alternative payment methods:

• 50% down payment: You can pay 50% of the order value after confirmation via bank transfer or PayPal, and the remaining amount upon delivery in cash or by debit card.
• Advance payment with 2% discount: Alternatively, you can pay the entire amount in advance via bank transfer or PayPal and receive a 2% discount on the invoice amount.

We do not currently offer installment payments.

Instead, you have the option of paying a 50% deposit after order confirmation and paying the remainder upon delivery. Alternatively, you can pay the entire amount in advance with a 2% discount.
Contact our customer service to discuss the payment option that suits you best.

We strive to offer our customers premium quality at an excellent price/performance ratio. Please visit our website regularly to learn about current offers. We regularly offer various discount promotions where you can purchase our products at attractive prices.

Instructions on how to use the configurator can be found in our help section.

Using the configurator to create your custom-made model involves just a few steps:

1 | Select the base model
2 | Adjust the shape, tip, and coating
3 | Specify the dimensions
4 | Add additional products
5 | Submit your request

Our practical online configurator supports you in creating your customized fence, gate, or railing system. The configurator offers the following functions for customizing your desired model:

1 | Select the base model
Choose between various models from the product categories fence, gate, garden gate, and railing. After selecting, you can customize the products according to your ideas.

2 | Customize the appearance and coating of the model
In the next step, choose your favorite from four shapes. By choosing a tip, you can give your desired model a personal touch, which is then rounded off by selecting a coating.

3 | Specify dimensions
We always manufacture individually and precisely to your structural situation. In the next step, provide us with either the entire length or the dimensions of individual elements. Alternatively, you can create your own sketch showing the dimensions you require.

4 | Add additional products
Add additional products and suitable mounting posts to your request below. You can choose from various options, whether you need posts for embedding in concrete, screwing on, or for special structural situations – we are guaranteed to have a solution for your building requirements.

5 | Submit inquiry
Do you have any questions or comments? Use our comment field to send us information about your structural situation, special requests, or general questions. Then fill out the contact form. You will then receive a confirmation email regarding your inquiry. We will then send you a non-binding quote within a few days.

Our customer service is available Monday to Friday from 8:00 a.m. to 6:00 p.m. We are happy to assist you with surveying your property. If this assistance is not sufficient, we can also arrange for an installation partner to professionally measure your property.

When placing an order with our company, the costs incurred for the survey will be charged to you and deducted from the order value.

If you have any problems measuring your property, we’ll be happy to help. Our installation partners will come to your home upon request and measure your property according to your requirements.

Note: The costs incurred for a measurement will be invoiced to you initially. If you subsequently place an order with us, we will deduct the costs from the final amount.

If you have a route without posts available, we only need a distance measurement from you. This can be measured using simple tools (e.g., a folding rule or tape measure). The total distance can be determined even more easily using a laser distance meter, which can be purchased at a hardware store for a small additional charge.

We will calculate the required elements and corresponding posts for you below. If you provide a route, you do not need to do your own calculations for posts and spacing, unless you have obstacles to overcome. In such cases, we recommend attaching a suitable sketch to your inquiry or contacting a customer service representative directly.

If you already have masonry or steel posts, we need two pieces of information from you for our calculations:

1 | First, please provide the so-called “clearance” (often also called the clear width or width). To do this, determine the distance between the individual posts, i.e., from one post wall to the other.

2 | Second, the height of your posts is essential so that we can calculate the element heights, taking into account the installation distance from the ground.

Tip: To be absolutely sure when measuring, it is advisable to measure the clearance once at the top and once at the bottom of the post. Existing anchor posts settle slightly over time, so deviations often occur, which can be taken into account in advance.

Providing dimensions often leads to confusion, especially if no posts have been installed yet. The following are the most important points for specifying your measurements:

1 | “Clear width” is not the same as the width of individual fence, gate, and garden elements.

Since our products are attached using slotted and eyebolts, as well as mounting plates, it is important to allow for a mounting clearance. Depending on the product range, product-specific clearances must be deducted from the clear width. For fence and railing elements, the total clearance is 2 cm, for garden gates 6 cm, and for double-leaf gates 12 cm. In our configurator, you will be asked to enter the clear width, i.e., the direct distance between the posts. In your non-binding quote, the distances from the individual elements will be automatically deducted. Both the clear width and the element width are listed in your quote.

2 | Clear width does not describe the total width of a fence.
The clear width describes the distance between two posts. For example, if you are planning a complete length, you need to add the width of the posts and the installation distances to the fence elements. The total width describes the width of the fence, gate, and railing system, including the posts and installation distances.

3 | “Clear width” is the same as “clear width”
The terms “clear width” and “clear width” essentially describe the same information. In our configurator, we ask you to specify the clear width and height of your individual fence, gate, or railing system. With every order, we provide you with a technical drawing after placing your order, which provides you with information about the dimensions of the ordered elements.

The term “clear width,” often also “clear opening,” describes the distance between two posts. The characteristics of the posts, such as the type of post or their width/height, are irrelevant.

Our fence systems can generally be adapted to slopes or inclines. However, the production of such custom designs requires precise measurements, which should include information on the slope or incline in degrees, percent, or centimeters.

If you have a difficult initial situation, please contact our customer service, who will be happy to assist you with your planning. You can reach our staff by email, live chat, or by phone at +49 (0) 9565 / 50 917 0.

You can find a description of how to install our products in our knowledge section. We generally recommend having our fences, gates, and railings installed by a specialized installation company. Depending on your experience, self-installation is certainly possible – however, we cannot guarantee possible damage (e.g., erosion or material fatigue) due to installation errors.

If you are installing your products yourself, we therefore ask you to follow a few basic rules:

1 | Please ensure that you strictly adhere to the specified post spacing required for the installation of our products. A technical drawing providing you with the exact dimensions will be included with the delivery.

2 | Install your posts professionally, i.e., adhering to the specified spacing, horizontal/vertical leveling, and using suitable fastening materials. For posts to be cast in concrete, please observe the drying times for the concrete mixture specified by the respective manufacturer.

3 | Never attach fences, gates, and balcony railings under tension – maintaining the specified post spacing and correctly installing eyebolts, slotted screws, and mounting plates is essential.

4 | Pay attention to the strength of the screws and nuts. Never tighten the screws with brute force – hand-tightening is usually sufficient.

5 | Take your time to review our installation instructions, which are currently available in text format.

If you still have questions after reviewing the instructions, please contact our customer service team via email: customerservice@eleo-fence.co.uk.

Detailed instructions for installing our products can be found at the following link.

If you still have questions after reviewing the instructions, please contact our customer service via email or live chat. We’ll be happy to help!

Some products do not include any mounting hardware for the ordered goods. Of course, we don’t omit this to annoy you. The reason for this omission is simply that the choice of mounting hardware depends heavily on your installation surface and environment.

If you are installing the product yourself, please consult a specialist dealer about the necessary material requirements. The specialist dealer can provide you with important information on selecting suitable mounting hardware (including screws, dowels, washers, threaded rods, etc.).

Depending on the initial situation, different post types are required for the installation of your fence, gate, and railing system. We distinguish between posts (1) for setting in concrete, (2) for screwing on, and (3) for mounting on existing stone or masonry posts. For railings, fastening to the front or bottom is also common.

Each post type requires its own professional installation method, which should always be performed by two people.

In principle, our products can be installed by private individuals. For this reason, we offer some helpful tips for professional final assembly in our assembly section. However, if you are assembling the product yourself, we recommend that you already have some experience with DIY. Serious installation errors can, in the worst case, lead to problems (e.g., corrosion or material fatigue), for which we cannot provide a warranty.

Although we don’t offer our own installation service, we have been able to build excellent relationships with installation partners in the DACH region since the company was founded.

We would be happy to connect you with a suitable tradesman. Please contact us if you need assistance: Send us an email with your request or use our live chat option.

We offer our wrought iron products in three different surface finishes:

In the simplest version, we deliver our products in uncoated pig iron, which develops a weather-related rust patina over time. As a second option, we offer a hot-dip galvanised coating, which, with its silvery surface luster, provides superior corrosion protection. The highest quality option is coating our products with thermosetting powder (powder-coated), which we offer as standard in the color DB 703 with an iron mica effect.

Of course, we are also happy to coat your products in your desired color – powder coating in any RAL color is possible.

A detailed description of the respective coating types and their advantages and disadvantages can be found in our knowledge section under Coatings.

An uncoated surface is valued by customers for its aesthetic appeal. Over time, the surface develops a vibrant rust patina, as the chemical process of oxidation begins when moisture develops. Despite the onset of corrosion, we guarantee the highest level of material stability with this finish.

A hot-dip galvanised finish offers exceptional protection against corrosion (rust formation). Hot-dip galvanising creates an alloy layer on the surface, achieved by immersing the workpiece in a bath of molten zinc (450°C). This surface coating provides lasting protection against corrosion and environmental influences. A zinc coating typically shines brightly when fresh. Over time, however, a natural patina forms on the surface. This makes the workpiece appear somewhat darker and duller than when delivered.

For the powder-coated finish, we use a so-called duplex coating process. This coating process guarantees a lasting seal, achieved using a modern cathodic dip painting (KTL) process. Dip coating offers the ideal conditions for applying coating powder, which effectively protects the surface, ensures an attractive appearance, and guarantees a long service life for the workpiece.

A detailed description of the different coating types and their advantages and disadvantages can be found in our Services section under the subsection “Coatings.”

For untreated workpieces, many customers desire rapid development of the distinctive rust patina, which gives wrought iron products a vibrant surface. Rust is a natural corrosion product that occurs when an iron metal comes into contact with water and, due to the presence of oxygen, triggers the chemical process of oxidation. This process begins over time without any external influence. Even the ever-present humidity inevitably triggers this process – weather influences such as snow, rain, or fog have an intensifying effect on the surface texture.

Note: We certainly understand if you want the patina to develop quickly. However, we advise against artificially and deliberately accelerating the weathering process, as oxidation, despite its visual appeal, is a chemical deterioration process. With a little patience, you will soon enough enjoy the ever-changing patina.

Of course, we are also happy to coat our products in your desired color – powder coating in any RAL color is possible.

We use high-quality steel as the material for our handcrafted wrought iron products. The crossbeams of our products are solid, guaranteeing high stability. The rods are 16 mm hollow tubes with a 1.5 mm wall thickness. If you choose the “hot-dip galvanized” coating, we produce them entirely solid. The diameter of the rods in this case is 12 mm. Upon request, we also manufacture the “powder-coated” and “uncoated” versions in solid form for an additional charge.

It’s difficult to accurately predict the durability of wrought iron products. Depending on the location of the workpiece, environmental conditions vary, affecting the material to varying degrees. We generally offer you the highest possible product quality, with gradual corrosion either desired (patentable rust) or long-term protection against weather-related influences through our coating options (hot-dip galvanized and powder-coated).

Read about the advantages of our coating processes in our knowledge section to gain an insight into the benefits of our finishes!

Iron and steel are often indiscriminately lumped together. Iron is a pure metal, listed as “Fe” (ferrum, Latin for iron) in the periodic table of elements. Steel, on the other hand, is a metallic alloy, i.e., a compound of various metals (including iron, chromium, nickel, silicon, and carbon). Iron makes up the largest proportion in steel—usually between 97 and 99 percent. A key difference between iron and steel lies in the formability of both metals. While cast iron can no longer be formed after hardening and becomes brittle under stress, steel can be further processed and formed depending on the mixing ratio.

Ferrous metals are generally characterized by their functionality and exceptional durability. However, all ferrous metals are susceptible to corrosion when exposed to moisture. While some customers prefer the formation of the typical rust-red patina, others prefer to avoid this corrosion if possible. ELEO therefore offers various types of coatings (e.g. hot-dip galvanizing or powder coating) that protect against corrosion on the material surface.

Workpieces ordered from us in untreated condition will develop traces of corrosion over time. The development of this patina is usually desired by customers. The rusty red patina is known as patina rust and gives your desired model a classic, romantic look.

If you require lasting corrosion protection, we recommend a hot-dip galvanized or powder-coated finish. Both surface finishes will withstand weathering for many decades.

For more information about our surface coatings, see our knowledge section under Coatings.