Terms and Conditions / Right of Withdrawal

The provisions governing sales contracts as stipulated by law apply.

Warranty conditions

The statutory warranty provisions apply. Damage attributable to natural wear and tear, improper use and inadequate or incorrect care is excluded from the warranty.

Conclusion of contract; written form

These General Terms and Conditions of Sale and Installation (GTC) form an integral part of the contract between the buyer and us, the company operating under the name ELEO GmbH. All services provided by our company are based exclusively on these GTC. Any deviating provisions will not be accepted.

Agreements, order acceptances, commitments and assurances require written confirmation from us to be valid. This written form requirement cannot be waived verbally.

Our offers are subject to change and non-binding unless we have confirmed them in writing. Deliveries and invoicing are equivalent to written confirmation.

Prices and payment

There is a minimum order value of £250. All prices include statutory value added tax. The prices quoted are retail prices plus shipping costs.

The agreed price refers to the undivided delivery of the agreed total quantity. Assembly, shipping, insurance and other ancillary services are only included in the price if agreed in writing.

Shipping

ELEO GmbH will commence processing an order upon receipt of the contractually agreed payment.

Delivery dates and delivery periods can only be agreed in writing. Nevertheless, we always endeavour to meet non-binding delivery deadlines.

The duration of production depends on the seasonal order situation and will be communicated in the offer. Delivery times vary between approx. 12-16 weeks – we also offer express production of approx. 6-8 weeks as an option.

If a binding delivery date cannot be met, we will inform the buyer immediately and agree on a new date. We are not responsible for delivery delays due to force majeure (e.g. raw material or energy shortages, natural disasters, pandemics, unrest, strikes, staff shortages, lack of transport options or transport disruptions). In such cases, the buyer is not entitled to claim damages.

Delivery is carried out by one of our shipping partners.

Installation

The buyer is responsible for ensuring that the goods are installed in the correct location and that any necessary permits and structural analysis certificates are available. The buyer shall ensure that the relevant reference and boundary points are in place and clearly visible, and that all cables and pipes located within the fence perimeter have been marked on the site and communicated in writing to the installation team. The buyer shall be liable internally for damage to cables that were not marked and/or not communicated and shall indemnify us against any liability claims by third parties based on damage to the aforementioned cables. The buyer shall reimburse any costs incurred as a result of the additional expenses and delays referred to in clause 4 a) of these General Terms and Conditions.

No warranty can be given for the installation of components on existing buildings or structures. It is entirely the responsibility of the client to assess whether the building intended for installation is suitable.

Installation is carried out by one of our installation partners. They will arrange an appointment in writing and carry out the installation independently.

Additional provisions for business customers:

The place of jurisdiction for all disputes is Coburg. This agreement only applies if the contractual partner is an entrepreneur, a legal entity under public law or a special fund under public law. (§ 14 BGB)

Cancellation policy

As required by law, we hereby inform you of the generally applicable cancellation policy. Our products are manufactured to high quality standards. If, contrary to expectations, you are not satisfied with our goods, please contact us. We are sure to find a solution.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered as a single delivery;
• on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
• when you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (ELEO GmbH, Ziegeleistr. 14, 96269 Großheirath, Tel.: +49 9565 / 509170, Fax: +49 9565 / 5091710, email address: kundenservice@eleo-fence.co.uk) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

• To ELEO GmbH, Ziegeleistr. 14, 96269 Großheirath, email address: customerservice@eleo-fence.co.uk:
• I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
• Ordered on ()/ received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only for paper notifications)
• Date

(*) Delete as appropriate.